Disclaimer: Before anyone starts bashing me for this blog post, bare in mind if you were in my shoes, you’d be pissed as well!! These things cost money, they weren’t cheap, they weren’t free regardless even if they were a gift. I had and is still having a really shit experience with Kylie Cosmetics, if you’ve had tremendous luck with them, congratulations, move along. I’m not forcing anyone to not buy from her, but I’m here to tell you my experience, everyone else’s and why personally she doesn’t deserve my money.
I’m here to share my story with you about my experience with Kylie Cosmetics. I’m pretty sure everyone knows the rave about Kylie Cosmetics since the start with her lip kits. At one point I was also on the bandwagon.
So my boyfriend with good intentions said he wanted to buy some lip kits for me, obviously I was ecstatic. This was back in February. When she released her lip kits on 6th February, I stayed up until 1am just for it (like everyone else in the world who does not live in the US) but I managed to get my hands on 4 lip kits. The moment I placed my order, I received an email confirming it. I thought to myself, finally I get to try the lip kits!
130.95 USD is 177.75 in Brunei Dollars. NOT CHEAP.
A few days later on the 11th of February I received the shipping confirmation email. Finally right??? Nope, I was so wrong. Till this day, I have yet to receive my lip kits.
Side note: I ordered from Jeffree Star a few days later on the 13th February, it shipped on the 16th February and arrived exactly 2 weeks later. My boyfriend ordered another lip kit (Mary Jo) on 15th February again, it arrived to him in the UK within a week + nearly 2 weeks only
I emailed their customer service back and forth but frankly, they’re absolutely useless. I called my local post office, they said there’s no package under my tracking number.
The nerve this company has.. It makes it seem like she does not care about her customers at all to be putting that disclaimer on her website. Customer services just keeps repeating the same thing over and over again, not only to me but even my friend. So I’m assuming they repeat it to everyone.
I checked my tracking and my order never even left the US??? So they still have to be responsible for my missing order.
Clearly at this point, Kylie only cares about releasing more product, getting money but not bothered about problems that her customers are facing.
MOST companies care about their customers satisfaction and provide returns or exchange but Kylie Cosmetics couldn’t be bothered. Straight to the point “they are not responsible for any shipping deliveries” and won’t replace any faulty products.
Here’s to name a few:
Come on Kylie, you said you’re a “serious business woman” act like one.
Just when I thought my missing order is bad, there’s more..
These are brand new wands, right out of the tube and Jeffree wasn’t the only one…
then it gets worse..
(read her story here: Salt and Chic)
EMPTY BOXES?? Never have I seen anyone get an EMPTY box. This is also called “scamming” and one can file a report on this.
I’ve seen A LOT of people complaining they sent their package to the wrong country!!
Kylie Cosmetics isn’t worth it anymore people. Do you really want to be giving your money to this type of company? Is it worth spending your money on her products because “it’s popular” “all the rave right now” “it’s Kylie Jenner” “it’s pretty” “everyone is getting it”? Don’t tell me her products are really great, long lasting, doesn’t come off etc. because it’s not that special.
Firstly, Colourpop makes her products, secondly her products are shipped from the same warehouse as Colourpop and thirdly, there are WAY better brands out there than the lip kit. I have a Kylie lip kit, Colourpop, LA Splash, MAC, theBalm, TooFaced etc. Her liquid lipstick doesn’t stand out at all, trust me. Not even her lipstick shades stands out.
The only reason why people are buying it, getting their panties in a bunch for it is because it’s popular and she’s popular. Simple as that.
Kylie “starting out” is just an excuse, she’s an A list celebrity with all the money in the world. I and many other people would appreciate it if she would work on fixing the current issues first then release more products. If it comes out half arsed, it puts out a bad image.
Honestly, if Kylie truly cares about her customers she would look into the complaints she’s receiving.
All this isn’t even HALF of it. Go through @kyliecosmetics on Instagram, search Kylie Cosmetics on Twitter, there are plenty of complaints everywhere. So far, I’ve yet to see someone’s issue being resolved by them.
I’m not telling you guys how you should spend your money, if you still want to purchase her products, by all means go ahead. But I’m here to show you what’s behind the curtains. Once you get your hands on the lip kit, you will snap out of delusional bubble, believe me. It’s just such a waste of money and never do I want to support such an irresponsible company.
Spend your money wisely, don’t fall for things just because they are popular.
Quality over quantity, remember that.
Do feel free to spread this blog post around for awareness if you’d like!
UPDATE #1: 22nd APRIL 2016
Once again I emailed Kylie Cosmetics’ customer service telling them my order has never left USPS’ facility 3 days ago. They replied me a few minutes ago saying the same thing all over again (Halim is my boyfriend’s name)
UPDATE #2 : 24th APRIL 2016
I just received a (for once) helpful email from customer service
So apparently I cannot file a missing claim for my package because it’s not trackable, they can only track First Class packages and my parcel is the lowest class shipping… I didn’t have a choice anyways since Kylie Cosmetics only offered one shipping option.
Back to square one.
UPDATE #3 : 27th APRIL 2016
So I got the most surprising email from Kylie Cosmetics today after emailing them letting them know that I cannot file a missing package.
Hopefully they will stay true to their words! If they do, Kylie Cosmetics might just be improving! 🙂
UPDATE #4 : 29th APRIL 2016
UPDATE #5: 16th MAY 2016
So I’ve emailed Kylie Cosmetics back and forth so many times asking where’s my replacement order and this is all their response to me
UPDATE #6: 3rd JULY 2016:
I’ve stopped trying to contact Kylie Cosmetics. It is clear they will not give me a refund and they never will. I don’t know when will Kylie ever resolve her cosmetic issues. I still see people getting faulty products left and right. She keeps releasing new products but never try to resolve any problems. I’m officially done.
UPDATE #7: 11th JULY 2016:
I received a post card from the post office on 5th July stating I have a parcel to collect since the 10th of June, but I wasn’t even in Brunei at that time. I finally collected the parcel today and of course it was Kylie because I didn’t even order anything.
The sticker on the box is so dirty, God knows where has this box been. You can see that the mailing date is 10th of February.
and it arrived on the 10th of June. Exactly 5 months.
At least the content is safe and clean. However I will not be keeping these, I’m going to sell them as I’m not going to be using them anyways.
So I guess that’s it. I’m no longer associating myself with Kylie Cosmetics.
Ask me anything on: